with its registered office in Warsaw at ul. Sejmu Czteroletniego 2/172.
1. Admission to the hospital operated by the Veterinary Clinic “Zviropolis Centrum Weterynaryjne” (the Hospital) is conditional upon the animal’s owner signing a consent to inpatient treatment at the Hospital, the form of which is annexed to these Regulations, accepting the estimated cost of treatment, paying the fee for the first day of the animal’s stay at the Hospital and accepting these Regulations.
2. The Owner of a hospitalised animal shall be deemed to be the person in whose name the animal is registered in the electronic system of the Veterinary Clinic “Zviropolis Centrum Weterynaryjne” (the Clinic).
3. In order to provide the animal’s owner with information about the hospitalised animal, a veterinary surgeon or a member of the Clinic’s staff will contact the owner by telephone at least once a day. Attempts to contact the animal’s owner may be made between 10:00 and 20:00.
4. Observing the above rules of contact will allow the Hospital to devote sufficient time to the animal’s owner during the call and to provide all the necessary information.
5. Information on the state of health of a hospitalised animal will be given to the animal’s owner or to a person authorised in writing to make decisions on the owner’s behalf.
6. All information on the cost of an animal’s inpatient treatment at the Hospital is available from the Clinic’s reception (in person or by telephone) or from the veterinary surgeon in charge of treatment. As part of the contact referred to in point 3 above, the Hospital will, at the owner’s request, inform the owner of the current balance of their account.
7. In the event of a sudden deterioration in the animal’s health, or where circumstances arise that require previously unforeseen diagnostic or clinical procedures generating costs in excess of the amounts previously planned, the Clinic’s staff will contact the animal’s owner as soon as possible in order to inform them of the situation and to obtain consent to carry out those procedures. Where the animal’s owner cannot be contacted, the decision is taken by the veterinary surgeon, guided by the welfare of the animal.
8. The treatment and feeding plan is determined by the attending veterinary surgeon. A hospitalised animal is under the round-the-clock care of the duty veterinary surgeon and the Clinic’s support staff.
9. The Clinic accepts no liability for items left with the animal at the hospital (leads, blankets, toys, etc.).
10. Dogs staying at the hospital are taken for walks at least twice a day, unless the attending or duty veterinary surgeon advises otherwise.
11. Hospitalised cats have access to individual litter trays.
12. Animals that are particularly aggressive, uncooperative or carry infectious diseases are not admitted to the Hospital. In addition, dogs without a current rabies vaccination are not admitted.
13. Hospitalisation costs must be settled on an ongoing basis, at least every 2 days of the animal’s stay at the Hospital.
14. The Clinic’s bank account number:
Account number: 33109025900000000152831730
Transfer details: Zviropolis Sp. z o.o.
ul. Bonarka 19/5
30-415 Kraków
NIP: 679-325-69-89
15. If the costs of the animal’s stay at the Hospital are not settled on an ongoing basis in accordance with these Regulations, the animal will be discharged from the Hospital.
16. If an animal is abandoned, its owner will be charged the full cost of the animal’s stay and treatment at the Hospital.
17. In the event of an animal’s death at the Hospital, the owner is obliged to make a decision regarding the remains (collection, communal cremation or individual cremation) within 24 hours. After 24 hours, the remains are sent for communal cremation at the owner’s expense. In the event of an animal’s death, any items left behind may be collected within 24 hours, after which they are disposed of.
18. Hospitalisation costs do not include medicines and materials issued to the client to take home.
19. The decision to end hospitalisation is taken by the attending veterinary surgeon.
20. Animals staying at the hospital may be discharged by the attending or duty veterinary surgeon before the agreed date only after all recommendations have been discussed in detail and the veterinary surgeon has scheduled a follow-up appointment.
21. Suggestions and comments concerning the quality or manner of provision of the veterinary services rendered by the Clinic’s veterinary surgeons and the support staff reporting to them should be sent to info@zviropolis.pl.
22. Any disputes will be resolved on the basis of these Regulations and the applicable law.
23. The Clinic reserves the right to amend these Regulations for important reasons, including:
a) a change in the law, or the issue of final and legally binding administrative decisions or judgments of the ordinary courts addressed to the Clinic and requiring changes to be made, or a change in the interpretation of such legal provisions as a result of court judgments, decisions, recommendations or guidance issued by the offices or authorities competent in the relevant field,
b) technical or organisational changes to the services provided within the Hospital and to their scope,
c) analysis of complaints concerning the content of these Regulations,
d) organisational and administrative changes in the running of the Clinic or the Hospital,
e) changes to the price list of services and products offered as part of the Hospital’s activities;
f) changes in the clinical, medical and therapeutic approach arising from the results of clinical trials and the latest scientific research.
24. All matters not governed by these Regulations are governed by the Clinic’s regulations, which are made available to the animal’s owner to read and accept. Those regulations set out, in particular, all information concerning the processing of the personal data of animal owners in accordance with Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119 of 2016, p. 1, as amended).
I hereby declare that I have read the above Regulations and the Clinic’s regulations, that I understand their provisions and that I undertake to comply with them.